Privacy policy
Effective October 2026
TradeDesk AI ("we") provides phone answering, scheduling, and messaging software to home service businesses ("our customers"). This policy explains what we collect and how we use it, both for our customers and for the people who contact them ("consumers").
Information we collect
- Account information from business owners: name, email, phone, business details, and service prices.
- Information consumers share when they call, text, book, or fill out a form with a business that uses our software: name, phone number, email, address, details about their home or vehicle, and the request itself.
- Call recordings and transcripts, text message content, and appointment records.
- Basic technical data such as IP address and browser type.
We do not collect or store payment card numbers.
How we use it
- To answer calls, book appointments, and send the appointment, follow-up, and review messages the business has set up.
- To summarize calls for the business and notify the owner.
- To operate, secure, and improve the service.
Text messaging
Mobile phone numbers and SMS opt-in consent are never sold, rented, or shared with third parties or affiliates for their marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that deliver messages on our behalf.
Who we share it with
Only with the business you contacted and with service providers we use to run the service: hosting, telephony (such as Twilio), voice and AI providers (such as Retell and Anthropic), and email delivery. They may only use the data to provide their services to us. We may disclose information if the law requires it.
Retention
We keep records while the business's account is active and delete them within 90 days of the account closing, unless the law requires otherwise. Opt-out records are kept so we can keep honoring them.
Your choices
Reply STOP to any text to stop receiving texts. Use the unsubscribe link in any email to stop emails. To access or delete your information, contact the business you dealt with, or email us at support@example.com.
Contact
TradeDesk AI, Address coming soon. support@example.com